Trough X Sydney (“we,” “our,” or “us”) is committed to protecting the privacy of our community. This policy outlines how we collect, use, and protect the data you provide when interacting with our venue, website, and digital platforms.

1. Information We Collect

We collect only the data necessary to provide you with a seamless experience, including:

• Contact Information: Data provided when you join our mailing lists, sign up for SMS loyalty updates, or contact us via our website (e.g., name, email address, phone number).
• Booking & Event Data: Information processed through our ticketing partners (such as DICE or Resident Advisor) to facilitate your entry and communication regarding upcoming events.
• Technical Data: Information gathered automatically through our website (via Webflow and related integrations) such as IP addresses, browser types, and usage patterns to help us improve our digital experience.

2. How we use your INFORMATION

We use your data for the following purposes:

• Event Updates: To keep you informed about programming, event times, and community news via email or SMS.
• Operational Management: To manage event capacity, entry protocols, and venue safety.
• Analytics: To understand how our community interacts with our website, allowing us to maintain and optimize our digital infrastructure.

3. Data Sharing & Third Parties

We do not sell your personal information. We work with trusted third-party service providers to manage our operations, including:

• Ticketing & Marketing: Platforms like Humanitix to manage ticket sales and event communication.
• Technical Infrastructure: Services used for hosting, data integration, and communications.
• Legal Compliance: We may disclose your information if required by law, such as to the City of Sydney Council or other regulatory bodies, in accordance with our legal obligations.

4. Data Security

We take reasonable steps to ensure your data is stored securely. We maintain strict boundaries between our venue operations and the administrative processes managed by our parent entity, Restroom PTY LTD, to ensure your information is handled with care and professional oversight.

5. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request that we correct or update your information.
• Unsubscribe from our marketing communications at any time via the link provided in our emails or by replying to our SMS alerts.

6. Cookies

A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of our Site, which helps us to provide you with a good experience when you browse our Site and also allows us to improve our site.

The cookies we use on the Site allow us to recognize and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our Site works, for example by ensuring that users are finding what they are looking for easily.

Standing alone, cookies do not personally identify you; they merely recognize your Web browser. Unless you choose to identify yourself by opening an account, or filling out a form, you remain anonymous to us.

7. Links

The Site may contain links to unaffiliated third-party websites. A link does not constitute an endorsement of the content, viewpoint, accuracy, opinions, policies, products, services, or accessibility of that website, and we are not responsible for their privacy practices. Once you link to another website from the Site you are subject to the terms and conditions of that website, including its privacy policy, and we therefore suggest that you read the privacy policies on all third party websites. We do not accept responsibility for the protection of any data supplied to other websites.

8. Changes to Privacy Policy

We may revise this Privacy Policy from time to time. The most current version of this Privacy Policy will govern our use of information about you and will be located on this page. If we make material changes to this Privacy Policy, then where appropriate we will post a notice on the Site prior to the effective date of the changes.

9. Contact Us

If you have questions regarding this policy or how we handle your data, please contact our management team.